2006-08-11
Luck be a Front Desk Lady
oy!
The resort is very very full. Normally, this would be a good thing (normally for other resorts, that is) but with resort X it presents a problem...when things go wrong there is no where to move people to.
Today a few people left before they were supposed to (which normally means that they are responsable for the amount of money they would have had to pay for the amount of time they originally reserved).
This happened last night as well with 2 rooms that I was actually able to resell so not only did we keep (for example) 400$ of guest A's money but we also got 300$ from guest B for the same room which hadn't even been stayed in by guest A.
Tonight I gave a guest who wanted to leave a day early an option, move into a really nice but hard to sell room for tonight for an extra 50$ or be responsable for their entire stay which would have cost them about 150$. They moved into the room that we would have had trouble selling that night anyway (no one wants to pay 300$ for just a place to crash).
It turns out that this was extremely lucky because an hour or so later a guest arrived who we couldn't find in our computer system. This happens once in a while, most often it is because the room has been reserved under a different name than the guest thinks it was (why would my wife use her maiden name? etc etc) but in this case the guest was definately no where in our system. He had booked online and even took the extra step to call the resort to make sure that he was in our system, which someone told him that he was. Well, he wasn't.
Luckily, he had booked the same type of room that the earlier guest had moved out of and it was clean and ready to go so we just put him in there but it was tense moments for a little while there.
While originally I was a little bit worried that I would get in trouble for selling the "hard to sell" room for a lower price than would have been optimal, now I look like a hero.
yay me.
moi at 11:16 p.m.
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